Q: Do I need an account to purchase?
A: No, you don’t need to register to shop online at beenoutlet.org. However, registering makes checking out faster as your details come up automatically. You will also be able to track your orders and review past purchase.

Q: I have general problems when accessing or buying from your website.
A: We continually monitor our website, however, occasionally technical problems occur. Please contact customer enquiries at shoesservice08@gmail.com.

Q: What happens if a product is not available?
A: Due to the popularity of some product exclusive we may sell out at times of an item you wish to purchase. Should additional product become available we will redisplay this on the website. Back orders will not be accepted.

Q: What forms of payments do you accept?
A: Credit Cards – Visa, MasterCard
Bank Transfers – Please email us for bank details if you choose this one
You can enter your credit card number via our secure server with the assurance that all information is secure and safe.

Q: How will I know when payment has been deducted?
A: Payment is automatically debited at the time of purchasing.

Q: What shipment methods do you offer, and how long will it take?
A: We ship order via EMS, TNT, and DHL usually. International order will take 5-9 working days from purchasing; it depends on what kind of methods you choose from. Free Shipping offer is valid on EMS and it takes 5-7 days. If you choose 7 business days, i.e. DHL, $20 will be charged for per pair shoes. Shipments of orders to Netherlands and Italy are shipped via DHL only.

Q: Why am I getting an error when I try to pay with my credit card?
A: If you are trying to checkout using credit card as your payment method but receiving an error, please go back and place an order again, your previous orders placed without payment should be cancelled within 24 hours. Please check with your credit card company to verify that your card is in good standing if your three orders or more did not go through.

Q: What are your shipping costs?
A: Delivery and postage is $20-$30 on all the orders. This applies to the following countries only, Australia, Belgium, Canada, Denmark, Finland, France, Germany , Greece, Greenland, Hong Kong, Ireland, Japan, Korea, Luxemburg, Malaysia, New Zealand, Norway, Portugal, Spain, Sweden, Switzerland, Taiwan, United Kingdom, United Stated The goods will generally be delivered within 24-48 hours of acceptance of the order. Orders could not be cancelled once the goods shipped. We do deliver to PO boxes as a signature is required on delivery. Please check with our shipping policy for more details.

Q: Problems processing my order.
A: Please ensure that you enter the correct billing address. The most common problems occur when customers fail to enter the full ‘Billing Address’. Please also ensure that you enter the Card Holder Name correctly (as seen on the card) as this can also affect an order processing.

Q: Will I need to sign for my order on delivery?
A: Please ensure that you enter the correct billing address. The most common problems occur when customers fail to enter the full ‘Billing Address’. Please also ensure that you enter the Card Holder Name correctly (as seen on the card) as this can also affect an order processing.

Q: How can I track my order?
A: We will email the tracking number once your product is dispatched, please check your email box frequently.

Q: How do I cancel my order?
A: Please email to shoesservice08@gmail.com within 6 hours of purchasing, you will be notified of the refund via email once successfully cancelled. Please note: we are unable to cancel an order once we have shipped it.

Q: How can I change my order once it has been placed?
A: At beenoutlet.org, we know that last minutes details sometimes complicate life for coaches and Ugg boots ordering process. To change aspects of your order, email us at shoesservice08@gmail.com as soon as you are aware of the changes to be made. We will work as hard as we can to update your order (within a reasonable time frame after placing the order) to accommodate you and make your experience with beenoutlet.orgsatisfactory.

Q: What is your return policy?
A: Please contact our Customer Service Department via email or msn within 6 hours of purchasing, if you need to cancel your order. But please be advised that some orders are shipped very soon after placement, it will not always be possible to make changes.

Q: What can I do if my product is faulty on arrival?
A: We take great care to ensure your goods reach you in perfect condition. However in the unlikely event a product is damaged please contact us immediately by Email with your details to enable us to arrange an exchange.